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About Us

At The Informed Practice, we equip professionals with the knowledge and skills to navigate complex decisions in care with confidence.

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Strengthening Practice, Safeguarding Rights

We work with support workers, case managers, rehab teams, and care providers who support people living with serious injury, reduced capacity, or ongoing risk. These roles carry significant responsibility, and we provide the clarity, tools, and guidance that help teams meet those responsibilities with confidence.

Our services include MCA Practice Evaluation for Providers, Case Consultation and Supervision, and CPD-Accredited Training. Each is grounded in deep expertise in the Mental Capacity Act, best interests decision-making, safeguarding, and Deprivation of Liberty. We combine legal understanding with practical application, enabling professionals to make sound, person-centred decisions and prepare well for CQC inspection or service development.

We work alongside practitioners to strengthen what’s already effective and build the systems and skills that support thoughtful, defensible and compassionate care.

What We Stand For

  • Clarity: We make the complex easier to navigate, using structured tools and frameworks that reduce risk and support good decision-making.
  • Credibility: Everything we offer is grounded in lived experience and current legislation
  • Care: We never lose sight of the people at the heart of every decision.
  • Confidence: We help professionals feel equipped, capable, and assured in their practice.
  • Best Practice: We promote approaches that are legally sound, ethically thoughtful, and practically useful.
  • Integrity: We work with transparency, respect and a commitment to doing what is right.

Meet the Founders

Kacie Bryan

Director & Co-Founder

Mental Capacity Specialist | Senior Case Manager | Former Statutory Lead in Adult Services

Kacie Bryan is a highly respected practitioner in the field of mental capacity, best interests decision-making, and complex care. A registered Social Worker with over 15 years of experience, she has led statutory adult services teams, advised on legal compliance and safeguarding, and now operates in complex case management in the personal injury sector.

Her expertise spans frontline decision-making, cross-sector coordination, and strategic oversight of high-risk, high-accountability cases involving reduced capacity. Kacie brings not only deep legal knowledge of the Mental Capacity Act and Deprivation of Liberty frameworks, but a rare ability to translate that into clear, practical action for professionals navigating uncertainty.

She is known for her clarity, ethical integrity, and her capacity to support teams through complex dilemmas with calm authority. Her role at The Informed Practice is to bring statutory-level standards, compassion, and legal precision into the private sector. She helps bridge the gap between frontline care and legal defensibility.

In this work, decisions don’t just shape care plans. They shape lives. I’ve sat with teams facing impossible questions, and I know how heavy that responsibility is. The Informed Practice is here to equip professionals with everything I once needed in those moments. Structure, clarity, and support that genuinely strengthens outcomes for the people we serve.

Lauren Bryan

Director & Co-Founder

Former Google Executive | Strategic Operator | Expert in Learning, Systems, and Scale

Lauren Bryan is a seasoned executive with over 20 years of experience designing and delivering large-scale programmes at the intersection of strategy, operations and education. As a senior leader at Google, she led international initiatives focused on organisational effectiveness, capability development, and human-centred systems. Her work has consistently focused on building clarity into complexity at scale.

Her career spans sectors, but her core strength lies in translating ambition into impact. Lauren has designed frameworks used by global brands, built internal learning platforms, and led teams through growth, transformation, and operational restructure. She now brings that rigour and clarity to the health and care sector, partnering with professionals who hold real lives in their hands.

At The Informed Practice, Lauren leads the business strategy, product development, and learning design. She ensures everything the organisation delivers is built for scale, built for quality, and built to support real people in real practice. Her belief is simple. When professionals are clear, confident, and supported by strong systems, they deliver better care and do so without burning out.

I’ve spent my career helping people do hard things with clarity. At The Informed Practice, that means building training, tools, and systems that hold up under pressure and serve professionals where it counts. Professionals don’t need more noise. They need clarity they can trust and support that respects the weight of what they carry.

Our Policies

Last updated: 1 July 2025

These terms and conditions apply to all training courses, workshops, events, consultancy, and services provided by The Informed Practice Ltd (“we”, “us”, “our”). By booking or engaging with our services, you agree to the terms outlined below.

1. Booking & Payment
  • All bookings must be made via our website, email, or agreed registration form.
  • Confirmation of your place will be sent by email once your booking is accepted.
  • Full payment must be made in advance unless otherwise agreed in writing.
  • For commissioned or organisational bookings, a signed agreement or purchase order may be required.
2. Cancellations & Refunds

By the Learner / Client:

  • Cancellations must be made in writing to contact@theinformedpractice.co.uk.
  • If you cancel more than 14 days before the course/event, a full refund (minus any processing fees) will be issued.
  • If you cancel within 14 days, no refund will be given, but we may offer a transfer to a future course at our discretion.
  • Non-attendance without notice is non-refundable.

By The Informed Practice Ltd:

  • We reserve the right to cancel or reschedule any course or service due to low enrolment, trainer illness, or unforeseen circumstances.
  • In such cases, we will offer you the choice of:
    • A full refund
    • A transfer to an alternative date or course

We are not liable for any other costs incurred by the participant (e.g. travel, accommodation).

3. Transfers & Substitutions
  • You may request to transfer your booking to another date or person with at least 7 days’ notice, subject to availability.
  • Substitutions (another learner taking your place) must be approved by us in advance.
4. Course Access & Participation
  • Access to materials, online platforms, or certificates is provided only to the named participant.
  • You agree to participate in good faith and treat others with respect
  • We reserve the right to remove a participant from a course if behaviour is disruptive, offensive, or inappropriate.
5. Certification
  • Certificates are issued upon successful completion of the course, including any required assessments.
  • We reserve the right to withhold certification if learning outcomes are not met.
  • It is your responsibility to provide accurate details for your certificate.
6. Intellectual Property
  • All course materials, handouts, videos, and slides remain the intellectual property of The Informed Practice Ltd.
  • These materials may not be copied, reproduced, or distributed without prior written permission.
7. Liability

We deliver all services with reasonable skill, care, and diligence. We are not liable for:

  • Any indirect or consequential loss
  • Personal property lost or damaged during in-person sessions
  • Outcomes resulting from how participants apply course content in their work

Our total liability is limited to the amount paid for the specific service.

8. Data Protection

We handle personal data in line with our Data Protection & Privacy Policy, available on our website. By booking a course, you consent to us storing and using your information for the purposes of service delivery, certification, and communication.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will be published on our website. Continued use of our services indicates acceptance of any revised terms.

10. Contact

For any questions or concerns about these Terms & Conditions, please contact:

The Informed Practice Ltd
contact@theinformedpractice.co.uk

Last updated: 1 July 2025

1. Introduction

The Informed Practice Ltd (“we”, “our”, “us”) is committed to protecting the privacy and security of the personal data we collect and process. This policy outlines how we collect, use, store, and protect your personal data, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Informed Practice Ltd is a registered business in the United Kingdom providing expert training, consultancy, and digital resources to professionals working in complex care and personal injury settings. We act as a Data Controller in respect of the personal data we collect.

Contact details:

3. What Personal Data We Collect

We may collect the following categories of personal data:

  • Name, contact information (email, phone number, address)
  • Employment or professional role (for business services)
  • Payment and transaction information
  • Technical data (IP address, browser type, website usage)
  • Information you provide when completing forms, surveys, or communicating with us

We do not collect special category data unless explicitly required and with your explicit consent.

4. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g. contact forms, emails, registrations)
  • Website usage via cookies and analytics
  • Third-party platforms where you’ve given permission (e.g. event signups)
5. Why We Collect Your Data (Lawful Bases)

We only process your personal data when we have a lawful basis to do so:

  • Consent – when you have given us clear permission
  • Contract – to perform or prepare for a contract with you
  • Legal obligation – to comply with the law
  • Legitimate interests – to run our business effectively and improve our services (we always balance this with your rights)
6. How We Use Your Data

We use your data to:

  • Provide and manage services
  • Process payments and deliver resources
  • Communicate with you (e.g. updates, support, newsletters with opt-in)
  • Maintain security and prevent fraud
  • Analyse website usage to improve user experience
7. How We Store Your Data

We take appropriate technical and organisational steps to ensure your data is stored securely:

  • Password-protected systems
  • Encrypted storage and communication
  • Limited access on a need-to-know basis
  • Regular data reviews and audits

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including legal and accounting requirements.

8. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties, including:

  • Service providers who help us deliver our services (e.g. email platforms, payment processors)
  • Professional advisers (e.g. accountants, legal)
  • Regulators or authorities where legally required

All third parties are required to respect the security of your data and process it only under our instructions.

9. International Transfers

Where our service providers are outside the UK or EEA, we ensure that appropriate safeguards (e.g. standard contractual clauses) are in place to protect your data.

10. Your Rights

You have the following rights under data protection law:

  • Access – to request a copy of your data
  • Rectification – to correct inaccurate or incomplete data
  • Erasure – to request deletion of your data (subject to legal requirements)
  • Restriction – to limit processing of your data
  • Objection – to processing based on legitimate interests or direct marketing
  • Data portability – to receive your data in a usable format

You can exercise your rights by contacting us at contact@theinformedpractice.co.uk.

11. Cookies and Analytics

We use cookies to improve website functionality and gather analytics. You can control cookies through your browser settings.

See our Cookie Policy for more information.

12. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Phone: 0303 123 1113

13. Changes to This Policy

We review and update this policy regularly. The latest version will always be available on our website. We encourage you to review it periodically.

Last updated: 1 July 2025

1. Purpose

The Informed Practice Ltd expects all trainers, facilitators, and delivery partners to uphold the highest standards of professional conduct, integrity, and respect. This policy outlines the core values and ethical responsibilities we expect from all those delivering training on our behalf.

2. Scope

This policy applies to:

  • All trainers, facilitators, guest speakers, and associates
  • Those delivering live or pre-recorded training, workshops, webinars, or coaching
  • Any trainer engaging with learners or clients through our services

It complements our broader commitments to equality, accessibility, safeguarding, and professional standards.

3. Professional Conduct

Trainers must:

  • Deliver training in line with agreed content, learning outcomes, and timeframe
  • Maintain a respectful, inclusive, and non-judgemental tone at all times
  • Arrive on time (or log in early) and be fully prepared for each session
  • Use appropriate, professional language and behaviour
  • Refrain from expressing personal political, religious, or controversial views unless relevant and agreed in advance
  • Avoid dual relationships or conflicts of interest with learners or clients
4. Respect for Learners

Trainers must:

  • Treat all learners with respect, regardless of background, experience, or ability
  • Create psychologically safe learning environments that encourage participation without fear of judgement
  • Make reasonable efforts to accommodate access needs or learning differences
  • Avoid discriminatory, offensive, or exclusionary language, content, or humour
  • Allow learners to express diverse views appropriately and guide discussion respectfully
5. Confidentiality & Data Protection

Trainers must:

  • Keep personal or sensitive learner information confidential
  • Not record or share sessions without written consent
  • Handle attendance records, email addresses, and feedback data in line with our Data Protection & Privacy Policy
6. Quality and Accuracy

Trainers must:

  • Ensure content is accurate, up to date, and evidence-informed
  • Reference external sources appropriately
  • Correct misinformation if it arises in session
  • Reflect our organisation’s commitment to clarity, empowerment and real-world relevance
7. Safeguarding

Trainers must:

  • Report any concerns about a learner’s wellbeing or safety to the designated safeguarding lead at contact@theinformedpractice.co.uk
  • Understand the boundaries of their role and refer learners to appropriate support when needed
  • Avoid giving personal advice or forming dependent relationships with learners
8. Conflicts of Interest

Trainers must:

  • Declare any potential conflicts of interest before accepting a delivery opportunity
  • Avoid promoting their own services, businesses, or materials unless explicitly agreed in advance
  • Ensure all partnerships or recommendations are based on learner need, not personal gain
9. Breach of Conduct

Failure to comply with this Code may result in:

  • Immediate removal from training delivery
  • Termination of contract or freelance agreement
  • Reporting to relevant professional or accrediting bodies

All concerns will be reviewed fairly and in line with our internal complaints procedures.

10. Agreement

All trainers must confirm they have read, understood, and agreed to comply with this policy before commencing delivery.

For questions or clarification, contact:
contact@theinformedpractice.co.uk

Last updated: 1 July 2025

1. Purpose

At The Informed Practice Ltd, we strive to provide a high standard of service to all learners, clients, and partners. We recognise that occasionally things may not go as expected, and we welcome feedback — including complaints — as an opportunity to learn and improve.

This policy sets out how individuals can raise a concern or make a formal complaint, and how we will respond in a fair, transparent, and timely manner.

2. Scope

This policy applies to:

  • Learners undertaking our training or CPD-accredited programmes
  • Clients receiving consultancy or services
  • Partners, contractors, or others interacting with our organisation

It covers concerns relating to:

  • The quality of training or services delivered
  • Unfair treatment, discrimination, or inappropriate behaviour
  • Accessibility or inclusion issues
  • Administrative processes (e.g. registration, certification)
  • The outcome of an assessment or certification decision (appeals)
3. Informal Resolution

Where possible, we encourage concerns to be raised informally and promptly — for example, with the relevant trainer or point of contact. Many issues can be resolved quickly without needing to escalate.

If the issue is not resolved informally or the person prefers not to approach staff directly, a formal complaint can be submitted.

4. Making a Formal Complaint

Complaints should be submitted in writing and include:

  • Your name and contact details
  • A clear description of the issue
  • Relevant dates, names, or documents
  • Any steps already taken to resolve it

Submit your complaint to:

The Informed Practice Ltd

We aim to acknowledge all formal complaints within 3 working days and provide a full response within 10 working days. If more time is needed, we will let you know why and when to expect a full response.

5. Appeals

If you are not satisfied with the outcome of a complaint — or if your concern relates to a decision (e.g. assessment result, access to training, or eligibility) — you have the right to appeal.

Appeals must be made within 14 days of receiving the original decision or complaint outcome. Please submit:

  • The reason for your appeal
  • Any additional information or clarification
  • What outcome you are seeking

We will review your appeal and respond within 10 working days.

Appeals are reviewed by someone who was not involved in the original decision.

6. Record Keeping & Monitoring

All complaints and appeals are logged and reviewed by our leadership team to identify themes and inform continuous improvement. Personal information will be handled in accordance with our Data Protection & Privacy Policy.

7. Commitment to Fairness

We handle all complaints and appeals:

  • Promptly and professionally
  • Without discrimination or retaliation
  • In line with our commitment to equality, diversity, and inclusion
8. Further Action

If you remain dissatisfied after exhausting our internal process, you may refer the matter to an external body, such as the relevant accreditation or regulatory body (e.g. CPD Standards Office).

Last updated: 1 July 2025

1. Purpose

The Informed Practice Ltd is committed to ensuring that all individuals — regardless of disability, health condition, or support need — can access and benefit from our training and services. This policy outlines our approach to accessibility and how we implement reasonable adjustments to promote equal participation and inclusion.

2. Legal Framework

This policy is guided by the Equality Act 2010, which requires service providers to make reasonable adjustments for disabled people to avoid substantial disadvantages.

We also uphold best practice principles of equity, dignity, and learner-centred support.

3. Our Commitments

We will:

  • Proactively design training and materials to be accessible to a wide range of needs
  • Offer adjustments to delivery, timing, materials, or assessments where reasonably required
  • Maintain confidentiality and respect in all communications relating to disability or health
  • Ensure staff and trainers understand their responsibilities and know how to respond appropriately
4. Requesting Adjustments

We encourage learners, clients, or participants to let us know as early as possible if they have a disability or access need.

Adjustments can be requested by:

We will respond within 5 working days and agree a plan for support where appropriate.

5. Examples of Reasonable Adjustments

We assess each request on a case-by-case basis, but examples may include:

  • Providing materials in alternative formats (e.g. large print, screen-reader compatible)
  • Enabling breaks, extended time, or flexible scheduling
  • Using plain English or visual supports
  • Adjusting the pace or delivery method of training
  • Providing captions or transcripts for video content
  • Offering one-to-one briefings or summaries if group delivery is a barrier
6. Assessment and Certification

Where assessments are part of our training, we will make reasonable modifications to ensure fair access, without compromising the integrity or intended outcomes of the assessment.

7. Responsibilities
  • Learners and participants are encouraged to tell us about any access needs.
  • Trainers and facilitators are expected to respond respectfully and escalate any support requests.
  • The Informed Practice leadership team will monitor the implementation of this policy and update it in line with changing best practice.
8. Monitoring and Review

We monitor the effectiveness of our accessibility practices through feedback, complaints, and quality review. This policy is reviewed annually and updated as required.

9. Contact

If you would like to request an adjustment or give feedback on accessibility, please contact:

Last updated: 1 July 2025

1. Purpose

The Informed Practice Ltd is committed to conducting its business with honesty, integrity, and transparency. We have a zero-tolerance approach to bribery and corruption and are committed to acting professionally, ethically, and in full compliance with the Bribery Act 2010 and other relevant legislation.

2. Scope

This policy applies to all individuals working for or on behalf of The Informed Practice Ltd, in any capacity, including:

  • Employees
  • Freelancers and contractors
  • Trainers and facilitators
  • Volunteers
  • Board members and advisors
  • Suppliers and delivery partners
3. What Is Bribery?

Bribery is offering, promising, giving, requesting, or accepting anything of value as an inducement for an action which is dishonest, illegal, or a breach of trust.

Examples of bribery and corruption include:

  • Offering payment or a gift to secure a contract or favourable treatment
  • Requesting or accepting hospitality in exchange for influence or access
  • Making a facilitation payment to speed up a routine process
  • Offering a benefit to someone to overlook poor performance or non-compliance
4. Our Policy Commitments

We will:

  • Never offer, give, solicit, or accept bribes under any circumstances
  • Avoid any activity that might lead to a breach of this policy
  • Maintain accurate records and transparency in financial and operational activities
  • Train relevant staff to recognise and report bribery or corruption
  • Carry out due diligence on partners and suppliers where appropriate
  • Report any suspected or actual bribery to the appropriate authority
5. Gifts and Hospitality

We understand that modest gifts and hospitality can be part of legitimate business relationships. However, we only permit:

  • Gifts of low value given transparently and without expectation of return
  • Hospitality that is reasonable, proportionate, and not intended to influence decisions

We do not permit:

  • Cash or cash equivalents (e.g. vouchers)
  • Lavish or frequent hospitality
  • Gifts during procurement or tendering processes

All gifts or hospitality received or given must be recorded and, where required, approved by leadership.

6. Responsibilities

All individuals working with or for The Informed Practice Ltd must comply with this policy and raise concerns where they arise.

Directors are responsible for oversight, training, and ensuring this policy is embedded in the culture of the organisation.

7. Reporting Concerns

If you are offered a bribe, asked to make one, or suspect bribery or corruption, you must report it immediately by contacting:

Reports will be handled confidentially and without retaliation.

8. Consequences of Breach

Breaching this policy may result in:

  • Disciplinary action (up to termination of contract or services)
  • Legal action and reporting to relevant authorities
  • Termination of relationships with third parties or suppliers
9. Review

This policy will be reviewed annually or when significant changes occur in law or operations.

Last updated: 1 July 2025

1. Purpose

The Informed Practice Ltd is committed to ensuring that all assessments and certification processes are fair, transparent, and supportive of learner development. This policy sets out how assessments are designed and delivered, and the criteria for awarding certificates upon completion of our training programmes.

2. Scope

This policy applies to:

  • All formal assessments linked to The Informed Practice Ltd training courses
  • CPD-accredited programmes with learning checks, quizzes, or reflective activities
  • The issuing of completion, participation, or accredited certificates to learners
3. Assessment Principles

We design all assessments to:

  • Reflect the stated learning outcomes of the course
  • Be fair, inclusive, and accessible to all learners
  • Focus on application of learning, not academic performance
  • Allow reasonable flexibility in format and submission where required
  • Provide clear instructions and expectations from the outset

Assessments may include:

  • Multiple choice or true/false quizzes
  • Case study analysis
  • Practical reflections
  • Knowledge checks at the end of modules
4. Reasonable Adjustments

We are committed to supporting learners with access needs.

Adjustments may include:

  • Extra time to complete tasks
  • Alternative formats (e.g. verbal or written responses)
  • One-to-one clarification of assessment tasks

Learners are encouraged to notify us of any required adjustments as early as possible by emailing contact@theinformedpractice.co.uk.

5. Certification Criteria

Certificates are issued to learners who:

  • Have completed the required course content
  • Successfully submitted any required assessment or quiz
  • Met the minimum pass mark or completion requirement (if applicable)
  • Abided by all relevant learner conduct policies

Types of certificates we may issue:

  • Certificate of Completion – issued upon successful completion of all requirements
  • Certificate of Attendance – issued for non-assessed workshops or seminars
  • CPD Certificate – issued for courses accredited by a recognised CPD body
6. Timeframes
  • Assessments are reviewed within 10 working days of submission
  • Certificates are typically issued via email within 5 working days of successful completion
  • Learners must complete assessments within 3 months of starting the course unless an extension is agreed
7. Appeals

If a learner is dissatisfied with an assessment outcome or believes there has been an error, they may appeal by submitting:

  • A written explanation of the issue
  • Any relevant supporting evidence
  • Their desired resolution

Appeals must be submitted within 14 days of receiving the result. Appeals will be reviewed by someone not involved in the original decision and responded to within 10 working days.

See our Complaints & Appeals Policy for full details.

8. Record Keeping & Verification

We maintain a secure record of issued certificates and learner outcomes.

Learners may request a copy of their certificate or verification of completion by emailing contact@theinformedpractice.co.uk.

Records are retained in line with our Data Protection & Privacy Policy.

9. Policy Review

This policy is reviewed annually and updated to reflect changes in course structure, assessment design, or accrediting requirements.

Last updated: 1 July 2025

The Informed Practice Ltd is committed to operating in full compliance with all applicable legal, regulatory, and professional requirements. We maintain clear policies, procedures, and internal reviews to ensure our training, services, and operations meet the highest standards of governance, ethics, and accountability.

We ensure ongoing compliance by:

  • Adhering to all relevant UK legislation, including the Equality Act 2010, Data Protection Act 2018, Health and Safety at Work Act 1974 and the Bribery Act 2010
  • Aligning our training design and delivery with CPD Standards Office requirements and adult learning best practice
  • Maintaining up-to-date policies covering data protection, accessibility, safeguarding, complaints, assessment, and trainer conduct
  • Conducting regular internal reviews of course content, trainer performance, and learner feedback to identify areas for improvement
  • Keeping clear records of actions taken through our Quality Review Log
  • Providing annual policy reviews and refresher training for staff and associates
  • Responding promptly to regulatory changes or sector guidance that affect our services or learner protections

Our commitment to compliance is supported by transparent governance, a strong ethical culture, and a drive for continuous improvement across all areas of our work.

For compliance enquiries, contact:

contact@theinformedpractice.co.uk

Last updated: 1 July 2025

1. Purpose

At The Informed Practice Ltd, we are committed to creating and sustaining an inclusive environment where everyone is treated with dignity, respect, and fairness. This policy sets out our approach to equality, diversity and inclusion (EDI) across all areas of our work — with a particular focus on the delivery of training and support services.

2. Our Commitment

We actively promote equality of opportunity and celebrate diversity in all its forms. We aim to remove barriers to access and participation and to ensure that no individual is disadvantaged, directly or indirectly, on the basis of:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race (including colour, nationality, ethnic or national origin)
  • Religion or belief
  • Sex
  • Sexual orientation
  • Socio-economic background
  • Caring responsibilities
  • Neurodivergence

We also recognise that individuals may experience exclusion or disadvantage in ways not listed above, and we remain committed to fostering an inclusive, respectful learning environment for all.

This commitment applies to all learners, clients, staff, partners, and collaborators.

3. Accessible Training

We believe everyone has the right to access high-quality training, and we will make all reasonable adjustments to ensure our content is accessible to all learners. This includes:

  • Providing materials in accessible formats (e.g. large print, screen-reader friendly PDFs)
  • Ensuring online platforms are inclusive and easy to navigate
  • Adjusting delivery methods where needed (e.g. captions, transcripts, flexible pacing)
  • Being responsive to individual learning needs or requests for support
  • Using inclusive language and representative examples

We invite learners to inform us of any specific needs so we can support them appropriately and without delay.

4. Fair Treatment of Learners

We treat all learners with fairness, empathy and respect — regardless of their background or protected characteristics. This includes:

  • Applying fair and transparent processes for admission, assessment, and feedback
  • Creating a psychologically safe learning environment where all voices are welcome
  • Challenging discriminatory language or behaviour promptly and appropriately
  • Ensuring trainers and facilitators are equipped to model inclusive practice

We recognise that people bring different experiences, values, and strengths to their learning journey. We aim to honour and support that diversity.

5. Responsibilities

All members of The Informed Practice Ltd team share responsibility for upholding this policy.

  • Trainers and facilitators are expected to actively embed inclusive principles into their planning and delivery.
  • Leadership and operations are responsible for monitoring progress and taking action to improve access and representation.
6. Reporting and Feedback

We take all concerns about discrimination, exclusion or unfair treatment seriously. Anyone engaging with our services may:

We review and respond to all feedback and use it to shape our future practice.

7. Monitoring and Review

This policy will be reviewed annually and updated as needed to reflect best practice and legal requirements under the Equality Act 2010 and other relevant guidance.

Last updated: 1 July 2025

1. Purpose

The Informed Practice Ltd is committed to providing a safe, healthy, and supportive environment for all individuals engaging with our organisation — including staff, trainers, learners, contractors, and clients. This policy sets out our approach to managing health and safety risks in accordance with the Health and Safety at Work etc. Act 1974 and relevant UK guidance.

2. Scope

This policy applies to:

  • All staff, freelancers, and associates working with or on behalf of The Informed Practice Ltd
  • Training venues (in-person or virtual)
  • Events, workshops, or meetings we organise or facilitate
  • Home-based working environments used by our team
3. Our Commitments

We will:

  • Identify and manage risks to the health and safety of our workforce, learners, and visitors
  • Maintain appropriate insurance and risk assessments for activities and venues
  • Provide clear guidance and expectations for staff, trainers, and learners
  • Ensure any in-person delivery venues meet basic safety, fire, and accessibility requirements
  • Support safe remote and home-based working practices for staff and contractors
  • Promote good physical and mental wellbeing across our organisation
4. Working Environments

In-person training or events

Where we deliver training or events in hired venues, we ensure:

  • The venue has its own health and safety procedures in place
  • Emergency exits and fire procedures are clearly communicated
  • Any known hazards are identified and mitigated in advance
  • All learners and staff are informed of safety protocols

Remote / online training

We ensure our online environments:

  • Are safe from digital risks (e.g. secure platforms, clear guidance on etiquette and safeguarding)
  • Include regular breaks and screen-time awareness in training design
  • Are inclusive of learners’ access and comfort needs

Home-based working

We support our team to:

  • Maintain an appropriate home workspace
  • Take regular breaks and avoid prolonged screen time
  • Raise concerns about health, stress, or isolation early
  • Use appropriate equipment (e.g. ergonomic seating, laptop stands where needed)
5. Responsibilities
  • Directors are responsible for overall implementation and review of health and safety arrangements
  • Trainers and facilitators are responsible for the safety of learners during training sessions
  • Staff, freelancers, and learners are expected to follow health and safety guidance and report hazards or incidents promptly
6. Accidents and Near Misses

Any accident, injury, or near miss should be reported as soon as possible to:

contact@theinformedpractice.co.uk

Reports will be recorded, investigated, and used to improve future safety practice.

7. Risk Assessments

We undertake risk assessments for:

  • New venues or event spaces
  • Activities involving physical materials or tools
  • Emerging issues relating to remote work or wellbeing
  • Any significant changes in our operations
8. Review and Continuous Improvement

This policy is reviewed annually or sooner if required by legal changes or after any incident.

Last updated: 1 July 2025

1. Purpose

The Informed Practice Ltd is committed to delivering high-quality, evidence-informed training that meets the needs of learners and reflects current best practice. This policy outlines how we monitor, evaluate, and continuously improve the quality of our training programmes, learning materials, and trainer performance.

2. Scope

This policy applies to:

  • All live and on-demand training programmes
  • CPD-accredited courses
  • Freelance trainers and internal facilitators
  • Learner experience, feedback, and outcomes
3. Quality Assurance Objectives

We aim to:

  • Ensure all courses meet agreed learning outcomes and reflect sector standards
  • Maintain trainer competence and professionalism
  • Use learner feedback to guide improvements
  • Regularly review content and delivery methods
  • Address any issues promptly and transparently
  • Foster a culture of continuous learning across our delivery team
4. Trainer Competence & Standards

All trainers must:

  • Demonstrate relevant subject expertise and practical experience
  • Understand and apply adult learning principles
  • Complete onboarding and training in The Informed Practice Ltd’s values, delivery style, and policies
  • Engage in regular professional development and reflective practice
  • Adhere to our Trainer Code of Conduct & Ethics Policy

Trainer quality is monitored through:

  • Session observations (live or recorded)
  • Learner feedback
  • Periodic performance reviews for long-term trainers
  • Review of session planning and materials
5. Course Design & Content Review

All training content must:

  • Be designed in line with agreed learning outcomes
  • Include accurate, current, and relevant information
  • Be inclusive, accessible, and appropriate for the target audience
  • Reflect our values of clarity, empowerment, and collaboration

We review all training content at least annually, and sooner where:

  • Feedback identifies improvement areas
  • Legislative or practice changes occur
  • New case studies or examples become available
6. Feedback Mechanisms

We gather feedback from learners using:

  • End-of-course surveys (quantitative and qualitative)
  • Optional anonymous reflections or comments
  • Follow-up surveys (where applicable)
  • Informal conversations or emails

All feedback is reviewed and logged by the leadership team. Trends are monitored to identify recurring strengths or concerns.

7. Complaints and Appeals

If a learner is dissatisfied with an aspect of their experience, they may raise concerns through our Complaints & Appeals Policy. All complaints are logged and reviewed, and where necessary, action is taken to update training, trainer approach, or delivery systems.

8. Continuous Improvement

We use feedback, performance data, and evaluation to:

  • Make ongoing improvements to course content and materials
  • Support trainer development
  • Test and pilot new delivery formats
  • Update our systems and policies to better serve learners

We maintain a Quality Review Log to track changes made and inform future development cycles.

9. Roles & Responsibilities
  • Leadership team – oversee quality assurance, lead reviews, and support trainer development
  • Trainers – deliver high-quality sessions and respond to feedback
  • Learners – are encouraged to provide honest feedback and raise concerns constructively
10. Policy Review

This policy is reviewed annually or following any significant course changes or complaints.

Contact:

For quality-related feedback or suggestions, please contact:
contact@theinformedpractice.co.uk

Last updated: 1 July 2025

The Informed Practice Ltd (“we”, “our”, “us”) uses cookies on our website to enhance your experience, improve our services, and ensure our site functions as intended. This policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and store information about your preferences or past actions.

Cookies can be:

  • Session cookies – deleted when you close your browser
  • Persistent cookies – remain on your device for a set period or until deleted

Cookies may also be:

  • First-party cookies – set by us
  • Third-party cookies – set by others (e.g. Google, YouTube) to provide external services
2. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

These are necessary for the website to function and cannot be switched off in our systems. They include, for example:

  • Session management
  • Security and access control
  • Navigation

Analytics Cookies

These help us understand how visitors use our website so we can improve functionality and content. We may use:

  • Google Analytics
  • Other privacy-conscious analytics tools

These cookies collect anonymous data and do not identify individuals directly.

Preference Cookies

These remember your settings and choices (e.g. cookie consent preferences), so you don’t have to reconfigure them every visit.

Third-Party or Embedded Content Cookies

Some pages may include content from third-party services (e.g. video players, scheduling tools). These may set cookies over which we have no direct control.

3. Managing Cookies

When you visit our website for the first time, you will see a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your preferences

You can also change your cookie settings at any time through your browser:

Instructions:

  • Google Chrome: Settings > Privacy & Security > Cookies and other site data
  • Mozilla Firefox: Preferences > Privacy & Security
  • Safari: Preferences > Privacy
  • Microsoft Edge: Settings > Site permissions > Cookies and site data

You may disable cookies entirely, but this may impact the functionality of our website.

4. Cookies We Use

Our website uses a mix of essential cookies (needed for the site to work), preference cookies (to remember your settings), and third-party cookies (for tools like scheduling, video, and analytics).

Essential cookies (required for the site to function):

  • ls_cache_vary (WordPress / LiteSpeed) – helps the website load faster by remembering how to show pages correctly. Stored for up to 1 year.
  • wordpress_logged_in_[unique ID] (WordPress) – keeps you logged in securely while you use the site. Stored until you close your browser.
  • wordpress_sec_[unique ID] (WordPress) – protects your login session and improves security. Stored until you close your browser.
  • wordpress_test_cookie (WordPress) – checks if your browser allows cookies, so the site works properly. Stored until you close your browser.

Preference cookies (remember your choices):

  • wp_lang (WordPress) – remembers your language choice. Stored until you close your browser.
  • wp-settings-1 (WordPress) – stores your preferences for how the site is displayed. Stored for up to 1 year.
  • wp-settings-time-1 (WordPress) – records the time your display settings were saved. Stored for up to 1 year.

Analytics cookies (help us improve our site):

_ga, _gid, _gat (Google Analytics) – collect anonymous information about how visitors use the site (for example, which pages are viewed and how long people stay).

  • _ga: stored for 2 years
  • _gid: stored for 24 hours
  • _gat: stored for 1 minute

Third-party / functional cookies (enable external tools and content):

  • Calendly cookies – allow you to book and manage appointments through our online scheduling tool. Stored for varying periods (usually up to 6 months).
  • Vimeo cookies – enable embedded videos to play correctly and track how videos are used. Stored for varying periods (usually up to 2 years).

Please note that third-party providers such as Google, Calendly, and Vimeo may set their own cookies. For more information, please review their privacy and cookie policies.

5. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or our website’s functionality. Any changes will be posted here and take effect immediately upon publication.

6. Contact Us

If you have any questions about our use of cookies or this policy, please contact:

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