In the personal injury and rehabilitation sector, the decisions made by case managers, support workers and therapists shape lives. They determine whether a client’s voice is truly heard, whether their rights are respected, and whether care plans balance safety with autonomy. These decisions are rarely straightforward. They are made daily under time pressure, with incomplete information, and within a legal framework that continues to evolve.

At The Informed Practice, we understand the pressures this places on organisations. You are responsible not only for delivering safe, effective, person-centred care but also for ensuring your teams operate within the highest legal and ethical standards. When practitioners have the right tools, knowledge, and confidence, they can navigate these challenges with clarity. Your organisation then benefits from reduced risk, stronger compliance, and better outcomes for clients.

The gap we saw

Across case management companies, rehabilitation providers, and support services, we have heard a common challenge. Leaders want to empower their staff to make sound decisions, yet the training and resources available often leave gaps that can expose the organisation to risk.

These gaps often appear in ways that only become visible when it is too late.

• Capacity assessments that vary widely between staff, creating inconsistency in quality and leaving the organisation vulnerable to legal challenge.
• Safeguarding processes that activate only after harm has occurred, rather than identifying risks early and preventing incidents.
• Consent documentation that appears complete but fails under legal scrutiny because key decision-making steps are missing or poorly evidenced.

These issues are not caused by a lack of care or commitment from staff. They occur when organisations are left without practical, sector-specific support that translates legislation into clear, repeatable processes. The result is unnecessary exposure to regulatory findings, reputational damage, and avoidable stress for leadership teams.

Why we started The Informed Practice

We created The Informed Practice to close this gap. Our mission is simple but ambitious: to give organisations and their teams the clarity, tools, and confidence to make ethical, legally sound, person-centred decisions in complex situations.

Without the right structures, even highly capable practitioners can feel uncertain about the correct course of action. This uncertainty not only increases the risk of errors but also undermines staff confidence and affects morale. We saw the need for a different kind of support, one that builds capability, strengthens organisational resilience, and drives long-term quality improvement.

We achieve this by:

• Designing expert-led CPD-accredited training that addresses the real-world pressures of personal injury and rehabilitation work.
• Providing practical tools and templates that can be integrated into existing workflows for immediate impact.
• Offering audit and advisory services that help leaders embed best practice into the culture of their organisation, rather than simply meeting compliance requirements.

Our approach

At The Informed Practice, our approach is designed to meet the needs of both the frontline practitioners making decisions and the senior leaders responsible for ensuring those decisions are safe, compliant, and defensible. We focus on creating practical change that becomes part of everyday operations, not just one-off training.

• Clarity – We strip away jargon and turn complex legislation into clear, accessible guidance. This ensures your teams know exactly what to do, when to do it, and why it matters. We provide frameworks, examples, and plain-language explanations that remove uncertainty from decision-making.
• Empower – We go beyond explaining what the law says. We equip staff to apply it confidently in unpredictable, real-world situations. This empowerment protects your organisation by reducing errors, strengthening professional judgement, and improving the quality of documentation that underpins compliance.
• Collaborative – We work with your leadership, compliance, and operational teams to ensure our solutions fit seamlessly into your existing systems. This includes adapting tools and templates to your workflows, supporting implementation, and ensuring that staff at all levels understand how and why changes are being made.
• Impact – Our goal is lasting improvement. We focus on building processes and confidence that remain in place long after training has ended. This strengthens your organisational culture, reduces the risk of legal or regulatory challenges, and improves outcomes for the clients you serve.

Our approach is not about delivering information and leaving you to work out the rest. It is about embedding capability within your teams and creating the operational resilience your business needs to thrive in a complex, high-stakes sector.

Who we are

The Informed Practice was founded by sisters, Kacie Bryan and Lauren Bryan, who bring together deep sector expertise and senior strategic leadership to address the challenges in care and rehabilitation.

Kacie Bryan is a highly respected practitioner in the field of mental capacity, best interests decision-making, and complex care. A registered Social Worker with over 15 years of experience, she has led statutory adult services teams, advised on legal compliance and safeguarding, and now operates in complex case management within the personal injury sector. Kacie is known for her clarity, legal precision, and ability to guide teams through high-stakes decisions.

Lauren Bryan is a seasoned executive with more than 20 years of experience designing and delivering large-scale programmes at the intersection of strategy, operations and learning. As a senior leader at Google, she led international initiatives to strengthen organisational effectiveness and capability. Lauren now brings that rigour to the health and care sector, ensuring everything The Informed Practice delivers is built for scale, quality, and meaningful impact.

Together, they bridge the gap between frontline care and legal defensibility, providing organisations with the clarity, tools, and confidence to make sound, person-centred decisions in complex situations.

What’s next

This News & Insights section will be more than a space to share updates. It will be a practical resource for leadership teams who want to stay ahead of regulatory changes, improve organisational capability, and sustain a culture of ethical, confident decision-making.

Here, you will find:

• Practical guidance that you can use to strengthen organisational processes immediately.
• Sector updates with clear, actionable steps for compliance teams and operational leads.
• Real-world case reflections that illustrate how best practice works in everyday settings.
• Thought leadership on building a culture that moves beyond box-ticking compliance.

We will publish new insights regularly, focusing on the issues that matter most to frontline practitioners as well as owners, directors, and compliance leaders. We also welcome your input on the challenges you face so we can address them directly in future posts.

We are here because your business success depends on the quality of your teams’ decisions. You do not have to tackle these challenges alone.

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